Q&A

Q: How do I go about ordering fish?

A: We do not have any sort of shopping cart system set up. We believe it is best to deal with our customers one-on-one to give them exactly what they need, and answer any questions in the process. Please see our Ordering page for more information on ordering procedures.

Q: Do you offer a live arrival guarantee?

A: Yes. We believe all fish should arrive alive and healthy. See our shipping page for more information.

Q: Do you offer X fish in male or female? Is there a guarantee on sex?

A: Most fish on our stock list are advertised as male or female. We can offer no guarantee on the sex of a fish advertised​ as unsexed, With that said, many of our unsexed fish show great potential at small size. With fish 1.5″+ we can attempt to pick out males or females. We cannot guarantee the sex of these fish.

Q: How much will shipping cost?

A: Shipping to the door is almost impossible to answer accurately without knowing your location and what you are interested in ordering. The shipping distance, box size, and box weight are all contributing factors to shipping cost. With that said, shipping starts at​ $15, and can increase depending on the options you select. Please e-mail us through the submission form with your location and fish list and we will get you a shipping quote as soon as we can.
Same day Cargo pickup at the airport for one large box 24″x16″×14″ up to 35lbs, shipped by Southwest Air Cargo can cost in the area of $54, and Delta Cargo roughly $64.

Q: How do you pack the fish?

A: We pack all of our fish in medical grade styrofoam coolers with heat packs if needed. Styro is protected by corrugated boxes. The fish are double-bagged and are given pure oxygen to ensure survival for the duration of the trip, even if there is a delay. We fast our fish and use chemicals to neutralize ammonia and any organic waste. No expense is spared in the shipping process at The Wonder of Cichlids.

Q: Are there any weather/temperature limitations for shipping?

A: We will ship anytime of the year. During the cold winter months we only ship same day cargo or overnight priority to save the fish any added stress due to the cold.

Q: What are your water parameters?​

A: We keep our tanks at a pH of 8.2, an GH of 18, and a KH of 11. We highly recommend these numbers for the optimal health and colors of our African cichlids. Please see the following article on how to create a Lake Malawi buffer with common items.

BUFFER RECIPE

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