Q&A

Q: How do I go about ordering fish?

A: We currently do not have any sort of shopping cart system set up. We believe it is best to deal with our customers one-on-one to give them exactly what they need, and answer any questions in the process. Please see our Ordering page for more information on ordering procedures and a stock list.

Q: Do you offer a live arrival guarantee?

A: Yes. We believe all fish should arrive alive and healthy. See our shipping page for more information.

Q: Do you offer X fish in male or female? Is there a guarantee on sex?

A: Unless a fish on our stock list is advertised as male or female, we can offer no guarantee on the sex of a fish. With that said, many of our fish show great color at small (1.5″+) sizes. With fish 1.5″+ we can attempt to pick out males or females. We cannot guarantee the sex of these fish.

Q: How much will shipping cost?

A: That is almost impossible to answer accurately without knowing your location and what you are interested in ordering. The shipping distance, box size, and box weight are all contributing factors to shipping cost. With that said, shipping starts at $12, and can increase depending on the options you select. Please e-mail us with a location and fish list and we will get you a shipping quote as soon as we can.

Q: How do you pack the fish?

A: We pack all of our fish in medical grade styrofoam coolers with heat packs. The fish are double bagged and are given pure oxygen to ensure survival for the duration of the trip, even if there is a delay. Ammo Lock and Fish Protecter is used to neutralize ammonia and any organic waste. No expense is spared in the shipping process at The Wonder of Cichlids.

Q: Are there any weather/temperature limitations for shipping?

A: We will ship anytime during the year as long as it is over 30F and you have selected one day shipping.

Q: What are your water parameters? 

A: We keep our tanks at a pH of 8.2, an GH of 18, and a KH of 11. We highly recommend these numbers for the optimal health and colors of our African cichlids. Please see the following article on how to create a Lake Malawi buffer with common items.

BUFFER RECIPE